Remove tags
This is a tool that removes HTML tags, for example <div>, <p>, <span>, <br> and others.
One case in point: to "clear" the text of an email from tags. Such markup can also come from other systems, e.g. Intercom chat text, etc.
The tool set-up is quite simple: add the tool and specify a parameter containing text for "cleaning".
In our example, we will receive an email from Yandex.Mail and pass the “HTML message” parameter to the tool.
![](https://storage.crisp.chat/users/helpdesk/website/d71b68b4c7a6c80/unnamed-3_1guq49w.png)
Part of incoming data with HTML tags
![](https://storage.crisp.chat/users/helpdesk/website/d71b68b4c7a6c80/unnamed-4_1sg8tv7.png)
The tool's result will be:
A portion of incoming data with HTML tags removed.
![](https://storage.crisp.chat/users/helpdesk/website/d71b68b4c7a6c80/unnamed-5_1jqm53r.png)
These "cleaned-up data" can be passed to CRM entity notes (Intercom chat text, etc.).
How to use
One case in point: to "clear" the text of an email from tags. Such markup can also come from other systems, e.g. Intercom chat text, etc.
The tool set-up is quite simple: add the tool and specify a parameter containing text for "cleaning".
In our example, we will receive an email from Yandex.Mail and pass the “HTML message” parameter to the tool.
![](https://storage.crisp.chat/users/helpdesk/website/d71b68b4c7a6c80/unnamed-3_1guq49w.png)
Part of incoming data with HTML tags
![](https://storage.crisp.chat/users/helpdesk/website/d71b68b4c7a6c80/unnamed-4_1sg8tv7.png)
The tool's result will be:
A portion of incoming data with HTML tags removed.
![](https://storage.crisp.chat/users/helpdesk/website/d71b68b4c7a6c80/unnamed-5_1jqm53r.png)
These "cleaned-up data" can be passed to CRM entity notes (Intercom chat text, etc.).
Updated on: 04/05/2023
Thank you!