Triggers setup
Steps of adding and setting up the trigger:
Create a trigger, set a name and select a type.
![](https://storage.crisp.chat/users/helpdesk/website/4308954137a35800/b1c0272d-2972-444a-90ed-54e34e_wdfavc.png)
Create a set of fields for the trigger that will be displayed to an end-user.
![](https://storage.crisp.chat/users/helpdesk/website/a6d958a003e35000/679ca480-d7fb-48d4-ad03-6bbe10_12rfudh.png)
Set up the request widgets in the “Requests” tab. It depends on triggers: Webhook – Response; API – Request, Response and Statuses.
![](https://storage.crisp.chat/users/helpdesk/website/9f8fadde3d7a1000/42a9cad8-9736-4f60-9c8e-c018e9_15hd827.png)
Set up "Data filtering" in order to avoid duplicates in an automation:
![](https://storage.crisp.chat/users/helpdesk/website/a448b1a2a24a2000/965f7d42-2f64-4607-af16-e9ea4e_130zvui.png)
If you select a Webhook trigger, set up a filter to start the trigger on a certain URL webhook request.
![](https://storage.crisp.chat/users/helpdesk/website/42f90d479e0a4800/3f8a6a55-706b-4ca8-9046-640336_ltjtx3.png)
Trigger creation and setting is completed; now it is available in your personal account.
Step 1
Create a trigger, set a name and select a type.
![](https://storage.crisp.chat/users/helpdesk/website/4308954137a35800/b1c0272d-2972-444a-90ed-54e34e_wdfavc.png)
Step 2
Create a set of fields for the trigger that will be displayed to an end-user.
![](https://storage.crisp.chat/users/helpdesk/website/a6d958a003e35000/679ca480-d7fb-48d4-ad03-6bbe10_12rfudh.png)
Step 3
Set up the request widgets in the “Requests” tab. It depends on triggers: Webhook – Response; API – Request, Response and Statuses.
![](https://storage.crisp.chat/users/helpdesk/website/9f8fadde3d7a1000/42a9cad8-9736-4f60-9c8e-c018e9_15hd827.png)
Step 4 (Optional)
Set up "Data filtering" in order to avoid duplicates in an automation:
![](https://storage.crisp.chat/users/helpdesk/website/a448b1a2a24a2000/965f7d42-2f64-4607-af16-e9ea4e_130zvui.png)
Step 5 (Webhook only)
If you select a Webhook trigger, set up a filter to start the trigger on a certain URL webhook request.
![](https://storage.crisp.chat/users/helpdesk/website/42f90d479e0a4800/3f8a6a55-706b-4ca8-9046-640336_ltjtx3.png)
Trigger creation and setting is completed; now it is available in your personal account.
Updated on: 07/12/2022
Thank you!